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Programme

9:30am

Registration


10:30am

Welcome


10:40am

24 hours in a Convenience Store (video presentation)


10:45am

Who is the convenience shopper of 2020?

Blonnie Walsh, Head of Insight, HIM & MCA Insight

Convenience experts, HIM unveil the latest findings from its Convenience Tracking Programme – the UK’s largest face-to-face shopper study. Who is the convenience shopper of 2020? What do they buy? How much do they spend? What is important to them? How satisfied are they across a range of KPIs?


11:05am

What makes a store the best in the country?

Justin Whittaker, Founder, MJ Premier

Justin was the deserved winner of Convenience Retailer of the Year in 2019. We visited him in his Royton store to find out his secrets to success and how he is adapting his offering to meet the evolving demands of shoppers.


11:25am

Futureproofing your sales (Panel)

  • Sally Wake, Business Development Director, Company Shop
  • Nick Brown, Head of Sustainability, Coca-Cola European Partners

Sustainability is a trend that has been high on the agenda for some time, with manufacturers and (predominantly) larger multiple stores dominating the coverage. But what can independent and symbol retailers do to capitalise on the trend? What do shoppers actually expect and how will it impact a particular store?


11:55am

TBA


12:15pm

How important is digital for driving footfall to convenience retail?

Philippe Rondepierre, Head of Marketing, Nisa

Philippe showcases some of the digital enhancements Nisa have made to help their retailers’ standout in a crowded marketplace. A Nisa Retailer will then highlight the impact it has had on their particular store.


12:35pm

Lunch


13:35pm

Inside the Mind of the Consumer

We lead a live focus group with a panel of consumers to offer valuable and up-to-date insight into the current consumer market, and their perception of convenience retail and the offering available.


14:05pm

Cutting edge convenience

We’ve been on the road visiting retailers and stores across the UK. In this session we showcase a range of stores and retailers that are leading the way and meeting the demands of consumers across a range of different categories.


14:35pm

Making your store a destination

Convenience is crowded, with consumers spoilt for choice. How can retailers differentiate themselves from the competition? What impact do partnerships have on footfall? How can retailers feed off the popularity of other brands/services?


15:05pm

Keynote Speaker – TBA


15:20pm

Close & Drinks reception