Post Office plays a vital role in communities up and down the country. Central to this are postmasters – whether small, independent businesses or our larger commercial partners; they are our public face, serving our customers every day. Post Office services are an essential element of the local economy, providing access to vital services like mails, banking and bill payments.
There are some 11,500 Post Offices in the UK and 98% are run by retailers: the modern Post Office franchise is designed for CTNs, convenience stores large and small, and forecourts. Having a Post Office in a shop is an important driver of customer footfall for a retailer and ensures their store is a destination of choice.
The Post Office offer is no longer a ‘one size fits all’ and we’re giving retailers greater flexibility to offer services their customers want. We’re looking for opportunities to attract customers, and increase our network with more new outlets which offer quick and easy access to services, including self-service options.
Post Office will continue to evolve and grow in order to be even more relevant to our customers – and our retail partners – in the future than we are today.