Monday 5th October

All about the shopper: what does the modern c-store shopper expect

10am - What does the modern convenience shopper expect?

**This session is exclusive to our sponsors, Convenience Awards finalists and Lumina Intelligence clients **

Understand the modern convenience store shopper. How has the coronavirus pandemic changed the way we shop? What do shoppers expect from their local convenience store? How can retailers and suppliers adapt to capitalise on the opportunities? What trends can we expect to see over the next 12 months? 

    Blonnie Whist, Head of Insight, Lumina Intelligence

2pm -  Shopper panel: Inside the mind of the shopper

We speak to a range of everyday convenience store shoppers to get under the skin of shopper perceptions towards the channel. What do these shoppers want to see more/less of? How has the channel adapted since the coronavirus outbreak? What does convenience do better than other UK grocery channels? What improvements could be made to improve the shopping experience within convenience retail?

Tuesday 6th October

The role of sustainability in a coronavirus pandemic

10am - Sustainable growth in a post-pandemic environment

Was sustainability de-prioritised in 2020? We ask some of the brands and retailers that are leading the way. Understand how important sustainability will be in a post-pandemic convenience channel and why it is more important than ever that we don’t take our eye off the ball.

  Nick Brown, Sustainable Packaging Director, Coca-Cola European Partners

  Sally Wake, Commercial Director, Company Shop

  Pratik Patel, Owner, Jay’s Budgens

 Alice Dolling, Senior Insight Manager, Lumina Intelligence

 Louise Hoste, Managing Director, SPAR UK

2pm - The convenience truth – it’s not easy being green

Phil delves deep into the topic of sustainability, drawing on his extensive career and experience within convenience retail. How will the trend impact the sector in the years to come? What do shoppers expect? How has the pandemic impacted the importance of sustainability? What advice would you give retailers looking to be more sustainable?

 Phil Ponsonby, Group Chief Executive Officer, The Midcounties Co-operative

Wednesday 7th October

Driving footfall through partnership

10am - Making your store a destination

The convenience retail market is crowded, with consumers spoilt for choice. How can retailers differentiate themselves from the competition by partnering with other service providers to generate incremental footfall? Hear Nick Read, Group CEO at the Post Office, share his views and advice.

  Nick Read, Group Chief Executive Office, The Post Office

2pm - Tapping into on-demand convenience to deliver growth in 2020 and beyond

Demand for convenience store delivery has surged since the coronavirus lockdown started, yet awareness of its availability remains low. How can suppliers and retailers do more to capitalise on this untapped demand? We discuss this with a panel of convenience store delivery experts.

 Tim Fairs, Customer Director, McColl's

 Sarah Coleman, Insight & Communications Director, Lumina Intelligence

  Mark Steven, CEO, Snappy Shopper

 Steve Bassett, Owner, Bassett Holdings

Thursday 8th October

C-store heroes: Shining a light on our champions

10am - 24 hours in a 24-hour convenience store

We go behind the scenes with a leading convenience store retailer to understand the full operation involved with being open 24 hours a day. How do shopper demographics change at different dayparts? How can retailers alter their offering throughout the day to target certain dayparts?

2pm - What does it take to be an award-winning convenience store?

A panel of winners from The Convenience Awards highlight the recipes for success. How have they adapted their store to the current surroundings? What drives their decision making? How can retailers stand out from the crowd?

 Conrad Davies, Spar Y Maes, Winner of Convenience Retailer of the Year 2020

 Phil Dickson, MD, Empire Booze, Winner of Best Training Initiative 2020

 Victoria Lockie, Head of Key Accounts, Nisa Retail, Winner of The Shoppers' Favourite Forecourt Fascia

Friday 9th October

2020s: A decade of change for convenience retail?

10am - What does the next decade hold for convenience retail?

Experts from, Lumina Intelligence and The Grocer take a look into the future and the key trends that are set to impact the industry across the next decade. Understand why your business cannot afford to overlook these market and shopper trends.

  Blonnie Whist, Head of Insight, Lumina Intelligence

 Aidan Fortune, Editor,

 Ronan Hegarty, News Editor, The Grocer